| Delivery Information We guarantee to despatch your children's party supplies (subject to availability) within 1-2 working days of receipt, in practice it will usually be the same or next working day. We will contact you by email on the day of despatch, so please ensure you have provided an accurate email address. We are happy to leave parcels with a neighbour if requested, please leave a note in the box during checkout. If you request us to leave a parcel anywhere outside or in sheds etc we will do this at your own risk and cannot accept claims for missing parcels. Standard Delivery Covers all of The UK Only £2.50 (inc Vat) Postage and Packing for orders under £10.00 Only £3.99 (Inc Vat) Postage and Packing for orders £10.00 and over Orders are normally delivered via Royal Mail Second Class Post or Parcel Post but we reserve the right to use any other carrier. Allow up to 7 working days from placing your order to avoid disappointment, if your party is within one week we do not recommend this option. Priority Service Covers all of UK Only £2.99 (Inc Vat) Postage and Packing for orders under £10.00 Only £4.99 (Inc Vat) Postage and Packing for orders £10.00 and over Orders receive priority packing and are sent by Royal Mail First Class Post or we may use other carriers. Royal Mail state that items will be delivered the next day and this is generally the case but this is not a guaranteed service so please allow at least 2 working days and if your order is urgent we reccomend you use the Next Day by 1pm service,. Next Working Day By 1pm (Guaranteed) Certain areas take longer, see the list of postcodes and delivery times below Covers all of UK All Parcels Require a Signature Postage and Packing £7.99 (Inc Vat) (maximum weight 2kg) Orders placed by 1pm will be delivered the next working day by 1pm. Orders placed Friday by 1pm delivered Monday,(For Saturday delivery see below) orders placed Saturday and Sunday will be delivered the following Tuesday by 1pm. You will need to collect your parcel from your local Royal Mail delivery office if no-one is available to sign for the parcel at delivery time. if your order weighs more than 2kg we will send your parcel with DHL so the cut off time will be 11am. Royal Mail Saturday By 1pm (Guaranteed) UK Mainland Only (Not Scottish Highlands) All Parcels Require a Signature Postage and Packing £10.99 (Inc Vat) (Maximum Weight 2kg) This applies to orders received on a Friday by 1pm provided the Saturday service is selected. You will need to collect from your local Royal Mail delivery office if no-one is available to sign for the parcel at delivery time. if your order weighs more than 2kg we may have to send more than one parcel and we will contact you with the additional cost. Please note that we cannot send Pinatas by this service due to size restrictions The Following Post Codes Have Extended Delivery Times And Are Not Guaranteed By 1pm Next Day Delivered by 5.30pm the next working day in the following postcode areas:(Not Saturday) Mainland AB30-56 Aberdeen IV21-28, 40, 52, 54 Inverness KW1-14 Orkney PA28-38 Argyll PH15, 17-26 Perthshire PH31-40 Perthshire PH49 Ballachulish PH50 Kinlochleven Islands HS1 Stornoway (Lewis) HS3 Harris HS4 Scalpay HS5 Leverburgh HS6 N Uist HS7 Benbecula HS8 S Uist HS9 Castlebay (Barra) IV41-51, 55-56 Skye KA27 Arran KA28 Cumbrae PA41 Gigha PA42-49 Islay PA60 Jura PA77 Tiree KW15 Kirkwall Town KW16 Stromness Town only GY9 Alderney (Channel Islands) ZE1 Lerwick (Shetlands) HS3 Harris Delivered within two working days by 5.30pm to the following islands: GY1 Herm only (Channel Islands) GY9 Sark (Channel Islands) HS2 Lewis PA61 Colonsay PA62-75 Mull PA78 Coll ZE2-3 Shetlands Delivered within three working days by 5.30pm to the following islands: PH30 Corrour PH41 Mallaig PH42 Eigg & Kuck PH43-44 Rhum & CannaDHL Express Delivery UK Mainland (Excluding Scottish Highlands) All Parcels Require a Signature £6.99 (Inc Vat) Scottish Highlands and Islands, Northern Ireland and UK Islands. £19.99 (Inc Vat) Orders will be delivered by DHL. Allow 2 clear working days from placing your order to avoid disappointment although most orders will be delivered next working day if ordered by 12pm. A signature is required on receipt of your order and your order cannot be left with a neighbour or in sheds etc.
Scottish Highlands and Islands, Northern Ireland and UK Islands may take longer. Using this method parcels can be tracked. Selected European Countries £20.00 Maximum 2kg Most of our parcels are under 2kg, Our system will estimate additional charges for larger orders. We may contact you for additional payment if the estimate is proved to be too low , though this rarely happens. Orders are normally sent by Royal Mail Airsure or with DHL using a tracked service and a signature will be required on delivery, takes around 3 - 7 days. Delivery To The USA, Canada, Austrailia and Singapore £27.00 for a maximum parcel weight of up to 2kg £30.00 to South Africa Most of our parcels are under 2kg, Our system will estimate additional charges for larger orders where more than one parcel is required,, we may contact you for additional payment if the estimate is proved to be too low , though this rarely happens. Orders are sent by Royal Mail Airsure or DHL using a tracked service and a signature will be required on delivery. Allow up to 10 Days for delivery. All orders If we are unable to despatch your order within the designated time we will contact you via email within 24 hours, so please make sure we have a valid email address to contact you. If we offer an alternative that is not acceptable, your order may be cancelled with no further obligation.
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