Terms & Conditions

1. Pricing

1.1 All prices are shown in UK Pounds Sterling including UK tax. International Deliveries - Local taxes or customs charges may be payable and if charged are the responsibility of the purchaser.

1.2 Postage and packing costs are extra (see delivery section).

1.3 We reserve the right to increase prices at any time and will take all reasonable steps to contact you if this occurs.

2. Payment Method

2.1 All goods must be paid for prior to despatch.

2.2 We accept debit cards and credit cards via our secure site using the latest technology and anti fraud systems available, this is done through either SagePay or PayPal using their secure servers.

2.3 If paying by cheque, the goods will not be despatched until it has cleared.

3. No Quibble Satisfaction Guarantee

3.1 We are happy to offer a total 100% satisfaction guarantee. If you are not entirely happy with your goods, return them within 14 days of receipt and we will refund the costs on a no quibble basis. (We regret that postage costs cannot be refunded)

3.2 You need to contact us within 14 days of receipt of goods, either by email or letter stating why you are unhappy. We will refund you the cost of the goods providing they are returned to us with the original packaging intact, and in the same condition they left us. (See Missing/Damaged Goods Section)

4. Missing/Damaged Goods

4.1 You must contact us within 7 days of despatch so we can request a proof of delivery, you will be sent an email on the day of despatch to advise we have sent your order.

We will only refund for lost parcels once we have received a copy of the proof of delivery. If this shows the goods have been signed for at the given delivery address or by a neighbour on your instructions no refund can be made.

If you request that we leave a parcel anywhere for example in a shed or cupboard or inside a porch or by a door we cannot be held responsible if the parcel goes missing.

4.2 If your goods have been damaged please return them to us and we will send you a replacement item or issue a refund as soon as we receive the item, our liability in respect of lost or damage goods is limited the replacement of the goods or a refund of the price of the goods, whichever the customer prefers.

5. Returns

5.1 Postage costs will only be refunded for the return of faulty or incorrect goods.

When returning goods, for your own protection please make sure you register the package, as we will only refund your money when we have received the goods back.

6. Out of Stock Items

6.1 On the rare occasions that an item is out of stock, we will email you and ask if you would like us to send the order without it, substitute another item, or wait until it is in stock. The choice is yours, either way you will only ever pay one postage charge.

7. Acceptance of Terms

7.1 By placing an order for goods with Kids party shop, you are deemed to have accepted our terms and conditions. Your statutory rights remain unaffected.

7.2 Receipt of order confirmation does not signify our acceptance of an order, nor does it constitute confirmation of our offer to sell. Your order is deemed as accepted when we confirm despatch.

8. Copyright

8.1 All brand names and images of brand names are the copyright of their respective owners and are used solely for the purpose of information for our customers. Any other images or text used are the copyright of Kids Party Shop.

9. Delivery

Kids Party Shop shall not be liable for delay or failure to deliver products promptly if such failure arises due to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labour trouble, war, fire, accident, mechanical failure, non-availability to Kids Party Shop of manufactured stock, parts, or materials; delay or failure of delivery of the products to Kids Party Shop by manufacturers suppliers or other persons; government action, legislation or regulation of any kind; Act of God, or any circumstances whatsoever outside our reasonable control.

If your parcel is returned as not delivered because of a failure to respond to a card or telephone message left by the courier or Royal Mail then the purchaser agrees to pay any returns charges imposed by the carrier or Royal Mail and if re-delivery is required any further delivery charges.